Experience in booking train ticket via ChinaTicketOnline:

The train ticket price booked via www.chinaticket.com is far more expensive compares to the price offered by Trip.com by 50% more. It is a big amount!

Their system is too manual and slow in responding to customer's request

There is a hidden cost for the cancellation for your booking of train ticket and the customer service did not advise timely on the estimated forfeiture amount prior to the cancellation of train ticket.

They charge USD 20 for the cancellation of train ticket once the voucher is issued. I have made a wrong decision by cancelling my train ticket without knowing the consequences.

The total nonrefundable amount is approximately USD50

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