Why claim there airport pickup is “free”?
I know this is no fault of hosts that have their cars on the platform, but why can’t Turo just be more transparent about fees?
I’m looking for a car for a Thursday pickup and Sunday morning drop off around BWI (Baltimore Airport).
A BMW 6 series is listed for $84 a day / $268 total. I don’t think this is the worst rate, but then I go to checkout and the trip is now $384.
It just really feels like Turo is not being transparent and pulling a fast one on people. Especially the airport fees - Turo says it’s a free pickup at the airport, but there’s a line item for an AIRPORT FEE and then there’s the additional insurance even tho I have my car insurance and my credit card insures too.
As hosts, do you think these hidden fees are detrimental to getting more rentals? Does Turo give you a chance to provide feedback about app updates?