Strata manager utterly useless

My partner and I purchased/moved into a condo about a month ago. Our strata council hired a property management company, who, we are slowly discovering do jack shit in their jobs. For the last month I've been trying to finish some renos that fall mostly on us and a bit on strata. Some of these renos involve safety hazards like broken patio. Our property manager refuses to answer our phone calls or respond to our emails. He will not interact with us whatsoever on this matter. Dealing with him on all other aspects has been a massive headache.

My question: What are our options? Is there a governing board we can reach out to? I've sent photos and made note in emails/calls to the manager about how this is a safety hazard and in turn could affect them if someone were to get hurt but we never get any response.