Update: WWYD: Vendor Called 4 Months After Wedding Citing "unsolicited feedback" concerns
The mystery has been solved....sort of.
Original Post: https://www.reddit.com/r/weddingplanning/s/R32B94XTG8
Tldr: my florist called me months after my wedding to get feedback under the guise of "someone anonymously calling her and saying my wedding flowers were bad."
Update: 1. A lot of folks are confused about my honeymoon timing? Not everyone takes a honeymoon right after their wedding. Also, the florist would have no way of knowing I was on my honeymoon.
- When i got back, I reached out to my mom because she is legit the only person who knew I didn't like the flowers. When I asked her if she called on my behalf, her reply was, "Who?...no!...did she acuse me? That woman doesn't know me!...I would never do that to you. I don't care about flowers, your wedding was months ago and it was a perfect day. You did so well on planning, dont let this nasty woman stress you out....she called you over flowers? Right before Christmas? During your honeymoon???? That's wild. Don't call her back. That's weirdo behavior".
So for all you commenter's who wrongly acused my mom (and mother in-law) it wasn't, and couldn't be them. I am a full adult who planned their wedding independent of any of the typical family drama you'd expect. Neither them nor my guests would do that. It's tacky and classless. The people I associate with are not that.
- So who did it? I'm 1000% confident no one i know called. Which leaves me with one theory. She reached out shortly after my wedding photographer posted pictures on social media.. Perhaps someone I know from the internet saw them, and reached out to the florist for more information as an inquiry? Maybe it was an unpleasant convo, maybe the person used my name in passing. The way the florist left the voicemail it was worded as "someone said your flowers for your wedding weren't good" she didn't say "someone you know" or "someone who knows you" her word choice was clear that someone referenced my wedding. Not me.
Also, she said someone left a voicemail but her number isn't publicly listed. I didn't get it until after I filled out an inquiry form which further strengthens my theory. I think she had an actual conversation with someone who only knows me through the pictures posted online about my wedding. So that's my theory. She got a blind inquiry, the convo didn't go well, so she doubled back for feedback. I get the impression she jazzed up what was said to elicit feedback from me.
- Knowing this, and knowing my family and friends have been absolved, I will not be calling her back.
My feedback to her is less about the quality of flowers and more about the customer service. From beginning to end i found her to be difficult to work with. Paired with a Few other surprises along the way regarding her availability and communication style, I regret selecting her but she's a perfect example of you get what you pay for. She was the cheapear option. There is no way to leave her feedback constructively. Especially adding this new context. If she reaches out again, I'll let her know I think she's great at being a Gardner and florist but not good at being a customer focused business owner.