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Madison Howard

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Academic_Jacket9569

2025-01-16 12:15:48

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Academic_Jacket9569

2025-01-14 01:55:32

Rude customer

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It sounds like you mostly just have a bad head teller.

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The more I learn about other head tellers,the more I think so 😅

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I must not be very good at my job because I am almost entirely unaffected by people who are rude over things out of my control. I let them know what I can or can't do, offer solutions and if they're still upset then they're just gonna have to be upset. I know my job and if I'm not in the wrong and I've done all I can, I'm not going to let it affect me. Next in line, please

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You’re great at it 😂 I am working on getting better! I think it’s just being constantly short handed and having a difficult HT,and then to have someone get an attitude for something as simple as asking for ID to find the right acct,it’s just a lot. I don’t really care tht their mad,it’s just a lot to pile on.

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🤔 just an opposite though ... your bad/ dont understand your job ... you do customer service that means your obligated to deal with people of all types with professionalism no your not obligated to be verbally assaulted but you are obligated to ensure customer satisfaction by responding promptly and professionally to their needs; this includes actively listening to customers, understanding their concerns, and taking appropriate action to resolve issues in a timely manner.. your presentation in my opinion shows your young if not a bit dramatic.. but my personal opinion it doesnt matter he was goin through it its your job why relive it or seek validation?

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How was I dramatic when I simply asked for ID…which is POLICY.

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Never been a Teller but have working in the accounting office of a credit union and worked in the Money Center of Wal-Mart. I would have looked at the address on the check and compared it to the 2 names that came up when I checked the name. The kicker is I would have also looked into whether the business had an account with us as a business paying a personal expense is a red flag. We busted a lot of small businesses this way because there are certain rules that businesses are required to follow. The Covid money was a big one for this.

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In the system,I couldn’t look up the account number with just the address. It literally will not let me. But when I reported this all to the loan officer on the acct,he made sure to get the business name because it does not have an acct with the bank. So just like you said,it set off signals.

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